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Message for U.S. Citizens

U.S. Embassy, Manila

December 10, 2012

 

THE EMBASSY OF THE UNITED STATES IS TRANSMITTING THE FOLLOWING INFORMATION AS A PUBLIC SERVICE TO U.S. CITIZENS IN THE PHILIPPINES. PLEASE DISSEMINATE THIS MESSAGE TO ALL U.S. CITIZENS IN YOUR ORGANIZATION OR NEIGHBORHOOD.

New American Citizen Services Unit Walk-In Hours

Starting Monday, January 7, 2013, the American Citizen Services unit at the U.S. Embassy Manila will be open for all walk-in services only from 7:30 a.m. to 12:00 noon, Monday through Friday, except U.S. and Philippine holidays. Requests for walk-in emergency services will continue to be accepted throughout the business day.

U.S. citizens needing routine notarial services, passports (except emergency passports), or Consular Reports of Birth Abroad will still need to book an appointment using our on-line system (http://manila.usembassy.gov/service.html). 

In the event of an emergency outside of normal walk-in hours, U.S. citizens may dial the following numbers:

         During regular business hours (12:00 noon-4:30 p.m., Monday-Friday), please call (63) (2) 301-2000 and ask to speak to the American Citizen Services section. Please indicate whether you are calling about an emergency situation.

         After regular business hours or on U.S. and Philippine holidays, please call (63) (2) 301-2000 and ask to speak to the duty officer.

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The Embassy is located at 1201 Roxas Boulevard, Manila, Philippines.  The Embassy's main telephone number is (632) 301-2000.  American citizens needing to speak to the Embassy can dial this number and ask to be connected to the American Citizens Services (ACS) unit or with the Embassy Duty Officer (for calls outside of normal business hours).  You can also contact the ACS unit through email at ACSInfoManila@state.gov or through the Embassy Facebook page.  Please visit our website for information on all services offered by the ACS unit.
 
Please consult the Country Specific Information on the Philippines available on the Bureau of Consular Affairs website, for general information about the Philippines.  All U.S. citizens in the Philippines are urged to enroll in the Smart Traveler Enrollment Program (STEP).  Registering gives U.S. citizens access to updated information on travel and security within the Philippines and makes it easier for the Embassy to contact citizens in case of emergency.
 
Current information on safety and security can also be obtained by calling 1-888-407-4747 toll-free in the United States and Canada, or a regular toll line at 1-202-501-4444 for callers from other countries.  These numbers are available from 8:00 a.m. to 8:00 p.m. Eastern Time, Monday through Friday (except U.S. federal holidays).  You can also stay up to date by bookmarking our Bureau of Consular Affairs website, which contains all current Travel Warnings and Travel Alerts, as well as the current Worldwide Caution.  You can also stay up to date by "following" the Bureau of Consular Affairs on Twitter and "liking" the Bureau of Consular Affairs on Facebook.